Getting a bad review on Vinted can feel frustrating — especially when you feel it’s unfair or out of your control. So, can you remove bad reviews from Vinted? And if not, how can you manage the damage?
Here’s what every Vinted seller needs to know.
Can You Remove a Bad Review on Vinted?
The short answer: You cannot delete reviews yourself.
However, Vinted will remove a review if it violates their review policy. This includes:
- Reviews with abusive or offensive language
- Reviews unrelated to the actual transaction
- Reviews left in error (wrong item/review)
How to Report an Unfair Review:
- Go to the review.
- Click on the “Report” option.
- Choose the reason and submit your report.
- Vinted’s team will review your request.
Be patient — Vinted’s moderation team will assess if it breaches their guidelines.
What to Do if You Can’t Get the Review Removed
Even if Vinted won’t delete the review, you’re not powerless. Here’s how to manage bad feedback:
Always Reply to Negative Reviews
Don’t leave it unanswered! Reply politely, give your side of the story, and stay professional.
Why?
- Future buyers will see your response.
- It shows you’re a responsible and honest seller.
- It can soften the impact of the bad review.
Example Response:
“I’m sorry you were disappointed. The item was described as having minor wear, and photos were provided. I’m always happy to answer questions before purchasing. Thank you for your feedback!”
Focus on Positive Reviews
One bad review won’t ruin your reputation if you build up plenty of positive ones.
- Provide great customer service.
- Ship items quickly.
- Be honest and clear in descriptions.
More 5-star reviews = the bad one gets buried.
Prevent Future Issues
- Take clear photos of every flaw.
- Write honest item descriptions.
- Pack items well (reuse clean packaging from Amazon/ASOS orders to save money — but no used yoghurt pots, we’ve all seen those horror stories! If you need packaging, you can get affordable options on Amazon such as these postal bags that I regularly use).
Learn and Improve
Even if the review feels unfair, reflect on whether there’s anything you could do better — clearer communication, faster shipping, better photos, etc.
In Summary
- You can report reviews that break Vinted’s rules.
- If not removed, reply professionally to explain your side.
- Focus on delivering great service to build more positive reviews.
- Remember, one negative review is not the end — how you respond says a lot more about you to future buyers.
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